IT & Telecoms Modern Apprentice

Website Sixth Sense Training

Job description

Our client is looking to bring onboard an entry-level IT and Telecoms Modern Apprentice who can display a keen interest in technology. This will be a very hands-on position where no day will be the same. Our client is a growing company so the successful candidate should be happy to pick up and help in various roles and jobs within the company.

Our client will provide full training on in-house products. You will be supported and encouraged in continuous development on their hardware and software stacks.

Key Responsibilities:

  • Deal with incoming incidents in a professional manner via the phone or email.
  • Accurately log incidents.
  • Communicate with customers – providing updates.
  • Liaise with third party suppliers.
  • Prompt escalation of incident to senior engineers as necessary
  • Monitoring and diagnose broadband faults.
  • User account creation
  • Perform software and O/S maintenance tasks.
  • Create, update, and maintain knowledge base.


  • You will be a talented and ambitious individual who thrives in a fast-paced environment.
  • You will possess a good knowledge of Windows systems and Microsoft Office with a passion for technology.
  • You will be a highly motivated team player and have a focus on providing 1st class customer service with a “can do” attitude.
  • Excellent time management skills.
  • Work well within a team environment and can also work independently.

What will you receive?

  • An attractive salary of £13,000 – £16,000
  • An industry-recognised qualification in ICT Professional at SCQF Level 6
  • Bonus Scheme
  • Pension
  • Training and Support
  • Exposure to various technologies within IT and Telecoms

Your training will start with a 6-12 months ICT Professional Modern Apprenticeship, which consists of learning on the job, as well as our custom-built E-Learning platform. You will develop all the skills you need to pass your work-based assessments. Our assessors are available to provide one-to-one support and will work with your line manager to ensure you settle into your new role.

You will gain a Diploma in ICT Professional, which is a Nationally recognised qualification and may be used to gain employment and further your career in ICT.

***Please note all candidates must be 16-24 due to government apprenticeship funding and must be able to easily commute to Livingston every weekday. We welcome applicants from aged 16-29 if you are care experienced or a person with a physical disability, learning difficulty, mental health difficulty, social / communication impairment, or long-standing health issue***

Job Types: Full-time, Permanent, Apprenticeship

Salary: £13,000.00-£16,000.00 per year

To apply for this job please visit www.sixthsense.scot.

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