Network Services Administrator/IT Helpdesk Support Modern Apprentice

Website Sixth Sense Training

Job description

Our client is looking for a motivated, confident and enthusiastic individual to join their team based in Irvine, as a Network Services Administrator/IT Helpdesk Support Modern Apprentice. This role would be suitable for someone who is eager to learn and kickstart their career in IT.


  • Provide professional and friendly customer contact support via telephone and email.
  • Providing support to IT & Technical enquiries.
  • Maintaining and updating IT Networks within the organisation.
  • Logging reports.
  • Managing the company database with relevant information.
  • Assistance in other departments with administration duties.


  • Good organisational skills
  • Good telephone manner
  • Polite, friendly and professional
  • Confident in trying to learn new technology and systems
  • Having an interest in IT would be beneficial for this role

Your training will start with a 6-12 months ICT Professional Modern Apprenticeship, which consists of learning on the job, as well as our custom-built E-Learning platform. You will develop all the skills you need to pass your work-based assessments. Our assessors are available to provide one-to-one support and will work with your line manager to ensure you settle into your new role.

You will gain a Diploma in ICT Professional, which is a Nationally recognised qualification and may be used to gain employment and further your career in IT.

***Please note all candidates must be 16-24 due to government apprenticeship funding and must be able to easily commute to Irvine every weekday. We welcome applicants from aged 16-29 if you are care experienced or a person with a physical disability, learning difficulty, mental health difficulty, social / communication impairment, or long-standing health issue***

Hours: Full-Time, Monday to Friday 9-5

Job Types: Full-time, Permanent, Apprenticeship

Salary: £4.30-£8.36 per hour

To apply for this job please visit www.sixthsense.scot.

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